Frequently Asked Questions (FAQ)

Here you'll find answers to common questions about mswebtutor.com and our digital ebooks. If you can't find what you're looking for, please feel free to contact us!

1. About Our Ebooks & Content

• What kind of ebooks do you sell?
  We sell digital educational books (ebooks) on various subjects. Our main focus is on stock market and financial education ebooks. These books help you learn about investing, trading, and managing your money. We also offer ebooks on other general educational topics.
  
  
• Is your content suitable for beginners?
  Yes! Many of our ebooks are designed for beginners to help them understand complex topics easily. We also have content for those who want to learn more and become experts.
  
  
• Do your ebooks provide financial advice?
  No. Our ebooks are for educational and informational purposes only. They teach you general knowledge and insights about stock markets and finance. They do not give personal financial, investment, legal, or tax advice. We are not financial advisors. Please talk to a qualified professional before making any investment decisions. Investing in the stock market has risks, and you could lose money.

2. Purchasing & Payment

• What payment methods do you accept?
  We accept secure payments through RazorPay. All transactions are processed securely.
  
  
• Is my payment information safe?
  Yes, absolutely. We use secure payment gateways to process all transactions. Your payment details are encrypted and handled with the highest level of security. We do not store your credit card information on our servers.
  
  
• Can I get a refund if I'm not satisfied?
  Please refer to our Refund Policy Page for full details on our refund and return policy for digital products.

3. Accessing Your Ebooks (Digital Delivery)

• How will I receive my purchased ebooks?
  Since all our products are digital, you will receive them instantly! Immediately after your payment is confirmed, you will get a download link on your order confirmation page. A copy of this link will also be sent to your email address. If you have an account, you can also access your purchased ebooks by logging in.
  
  
• How long does it take to receive my ebook after purchase?
  Delivery is instant! As soon as your payment is successfully processed, the download link will be available to you on your screen and sent to your email.
  
  
• Are there any download limits on my purchased ebooks?
  No, there is no download limit. Once you have bought an ebook, you can download it as many times as you want using your provided link or by logging into your customer account.
  
  
• What file formats are your ebooks in?
  Our ebooks are typically provided in widely compatible formats such as PDF, EPUB, MOBI. Please make sure your device or e-reader can open these file types.
  
  
• Can I read your ebooks on any device?
  Yes, our ebooks are designed to be compatible with most devices that support the file formats we provide (like smartphones, tablets, computers, and e-readers). You may need a specific app to open certain file types (e.g., a PDF reader for PDF files).

4. Troubleshooting & Support

• I'm having trouble downloading my ebook. What should I do?
  First, please check your internet connection. If the issue continues, try downloading it from a different browser or device. If you still face problems, please contact our support team immediately.
  
  
• I didn't receive my download link. What should I do?
  Please check your spam or junk mail folder first, as sometimes emails can end up there. Also, make sure the email address you used for purchase is correct. If you still can't find it, please contact us with your order details.
  
  
• How can I contact customer support?
  You can reach us easily by visiting our Contact information page or by filling out our Contact Form. You can also email us directly at admin@mswebtutor.com. We aim to respond within [e.g., 24-48 business hours].

5. General Business Information

• What is mswebtutor.com? Who is Jhanper?
  mswebtutor.com is our online store and brand for selling digital educational content. It is operated by Jhanper, which is the trade name and legal business entity founded by Mr. Mrigendra Swaroop Patel.
  
  
• Where is your business located?
  Our business, Jhanper, is located at: Jhanper, 138, Sanausi, Beohari, District Shahdol, M.P, 484774, India. Please note that no physical products are shipped from this address.
  
  
• Do you have a physical store?
  No, mswebtutor.com is an online-only store. All our products are digital ebooks, so you can access them from anywhere in the world.